Shipping Policy
Shipping Policy
Fast, Reliable, and Efficient - Your IBZA Carpets Delivered to Your Doorstep
1. Our Commitment
At IBZA, we understand that getting your items quickly and efficiently is important to you. That's why we're committed to processing and shipping your order swiftly, ensuring that your new carpet arrives at your doorstep in perfect condition.
2. Shipping within Singapore.
- Standard Delivery: We offer a standard delivery time of within 4 - 5 weeks for all orders within Singapore.
- Delivery Charges: Enjoy free shipping on all orders within Singapore! There are no hidden fees or extra charges.
- Order Processing: Orders are processed during regular business hours, Monday through Friday from 10am to 4:30pm. We strive to dispatch your order upon confirmation within the information time mentioned above.
3. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. This allows you to track the progress of your delivery and estimate the arrival of your new carpet.
4. Delivery Partners
We partner with reputable and reliable delivery services to ensure that your carpet reaches you safely and on time. Our delivery partners are known for their professionalism and efficiency.
5. Special Instructions
If you have any special delivery instructions or preferences, please let us know at the time of placing your order. We will do our best to accommodate your requests.
6. Delivery Issues
In the rare event of a delay or problem with your delivery, please contact us immediately. Our customer service team will work diligently to resolve any issues and ensure your satisfaction.
7. Packaging
Your carpet will be carefully packaged to protect it during transit. We use durable, eco-friendly materials to ensure your carpet arrives in pristine condition, ready to beautify your space.
8. Customer Support
For any questions regarding your order or our shipping policy, please feel free to contact our customer support team. We are here to assist you every step of the way.
Thank you for choosing IBZA for your carpet needs. We look forward to enhancing your space with our beautiful, high-quality carpets.