Shipping Policy

Shipping Policy

We are committed to ensuring your order is carefully prepared and delivered safely. Please refer to the information below for details regarding shipping and delivery.

1. Shipping within Singapore

Delivery Time: Within 4 - 5 weeks for all orders within Singapore.

Delivery Charges: Free shipping on all Singapore orders.

Order Processing: Orders are processed Monday to Friday, 10:00 AM – 4:30 PM and dispatched within the stated delivery timeframe.

2. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

3. Delivery Partners

We work with trusted delivery partners to ensure your order arrives safely and in good condition.

4. Special Delivery Requests

Please let us know of any special delivery instructions when placing your order. We will do our best to accommodate your request.

5. Delivery Issues

If you experience any delays or issues with your order, please contact our customer support team and we will assist you promptly.

6. Packaging

All carpets are carefully packaged to protect them during transit and ensure they arrive in excellent condition.

7. Need Help?

For any questions regarding your order or shipping, please feel free to contact our customer support team.

Thank you for choosing IBZA.